Privacy Policy

1. Who is responsible

AqarHawk ("we") operates aqarhawk.com and the AqarHawk console, and is responsible for the personal data described here. Contact: aqarhawk@gmail.com, +20 106 402 6747.

2. What we collect

When you sign up and use your account

• Account details: your name, email, mobile number, company name, the display name, photo and company logo you choose to add, and your settings (language, theme, notifications).
• Your password: stored only as a one-way hash; we cannot read it.
• Mobile verification: a one-time code sent to your number on WhatsApp. We keep only a hash of the code, until it is used or expires.
• Payments: processed by Paymob. We receive the result — amount, date, Paymob's transaction reference and the type of payment (for example "card, Mastercard" or "wallet") — never your full card number.
• What you enter in the console: your clients' requests (which may include a client's name and phone number), notes, owner leads, and the details your valuation page collects from people who fill it in.
• How you use the console: sign-in times, the pages and features you use, and the reports you create and share, so we can run, support and improve the service.
• Technical data: your IP address and browser details in our server logs, used for security, to limit abuse and to count visits. The website has no advertising or tracking scripts.

When you contact us

• What you send through our forms (email, name, company, mobile) or by email and phone.
• Messages you type in the website's chat assistant, which are sent to an AI service provider to write the answer.

3. Public listing data

AqarHawk reads property listings that advertisers chose to publish publicly on Egyptian property portals, including the advertiser's name and the contact number shown in the ad. We use them to analyse the market — prices, coverage, competition, and whether an advertiser appears to be an agent or a private owner — and to show customers the listings published under their own numbers. We do not collect anything that portals do not publish openly.

If you advertise on a portal and want to know what we hold about you, or object to our use of it, write to us and we will answer and act as the law requires.

4. How we use it

• to create and run your account, link your listings and provide the console's features;
• to take payments, issue invoices and remind you before your period ends;
• to send you service messages by email or WhatsApp — the verification code, receipts, and the notifications you turn on in your settings;
• to keep the service secure, prevent abuse and fraud, and meet our legal obligations;
• to answer you, and to understand which features are used so we can improve them.

We do not sell personal data, and we do not use it for third-party advertising.

5. Who processes it with us

We share personal data only as needed to run the service:

Inside your company, the manager can see the company's data and its members' activity in the console. Reports and links you share can be opened by anyone who has the link. We disclose data to authorities only when the law requires it.

6. Cookies and browser storage

We use your browser's storage to keep you signed in and to remember your language and theme; when you sign in without "Remember me", a session cookie is used instead and ends when you close the browser. We do not use advertising or tracking cookies.

7. How long we keep it

• Your account: for as long as it is open. When you ask us to close it, we delete your account data within 30 days.
• Payment records and invoices: for as long as Egyptian law requires us to keep them, even after the account is closed.
• Unfinished sign-ups: the password you chose is erased after 7 days without activity; ask us and we delete the rest.
• Server logs: for a limited period, for security and traffic statistics.

8. Security

Connections to AqarHawk are encrypted (HTTPS), passwords and codes are stored only as hashes, access inside a company follows each member's role, and payment confirmations are verified before an account opens. No system is perfectly secure; if we learn of a breach affecting your data, we will tell you and the authorities as the law requires.

9. Your rights

Under Egypt's Personal Data Protection Law (Law No. 151 of 2020) you can ask us to:

• tell you whether we hold personal data about you, and give you a copy;
• correct data that is wrong or incomplete;
• delete your data, or stop or limit a use of it;
• withdraw a consent you gave.

Write to aqarhawk@gmail.com; we may ask you to confirm your identity first. You can also complain to Egypt's Personal Data Protection Centre.

10. Children

AqarHawk is a professional service for people aged 18 and over. We do not knowingly collect data about children.

11. Changes

We may update this policy; the date at the top shows the latest version. If a change matters to you, we tell you by email or in the console.