Refund Policy

1. 7-day money-back guarantee

If you ask within 7 days of your first payment, we refund it in full — monthly or yearly, no questions asked. Your access ends when the refund is made. The guarantee applies to a company's first payment only, once.

2. Monthly plans

After the first 7 days, a month you have paid for is not refunded. You can stop at any time: nothing renews automatically, so if you do not pay for the next month you are not charged, and your access ends with the month you paid for.

3. Yearly plans

You can cancel a yearly plan at any time. We refund the months you have not started, after charging the months you used at the monthly price (the yearly price includes a discount that only applies to a full year):

Refund = the amount paid − (months started × the plan's monthly price)

Months are counted from your payment date, and the month you are in counts as started. You keep access until the end of that month. If the result is zero or less, there is nothing to refund.

4. Mistakes on our side

If you were charged twice, or charged for an account that we could not open, we refund that charge in full, whenever you tell us. The same applies if we remove a feature central to your plan during a period you have paid for: you can cancel and get the unused part back.

5. When there is no refund

• beyond the cases above, for time you have already used;
• for an account closed because it broke our Terms of Service, except where the law requires a refund.

6. How to ask for a refund

1. Write to aqarhawk@gmail.com or call +20 106 402 6747 from your account's email or mobile, with your invoice number or Paymob's transaction reference.
2. We confirm the amount within 3 business days.
3. We refund to the card or wallet you paid with, through Paymob, without deducting any fees. Your bank or wallet usually shows it within 5 to 14 business days.

This policy does not limit any right you have under Egypt's Consumer Protection Law (Law No. 181 of 2018).